Privacy Policy & Terms of Use

By accessing or using the Valencia Medical Weight Control website, patient portal, or any associated telehealth services, you agree to be bound by these Terms of Use and all applicable laws and regulations.

If you do not agree with any part of these terms, you may not use our services. These Terms of Use apply in conjunction with our Privacy Policy and HIPAA Notice of Privacy Practices, which are incorporated herein by reference.

We reserve the right to modify these terms at any time. Your continued use of our services after any modifications constitutes acceptance of the revised terms.

Valencia Medical Weight Control connects patients with independent licensed healthcare providers for telehealth consultations. A GLP-1 prescription is not guaranteed — it is issued only when a clinician determines it is medically appropriate based on your individual health profile.

Results vary by individual. Clinical outcomes such as weight loss percentages, HbA1c reductions, or other metrics described on our website are based on published clinical data and patient-reported outcomes, and are not a guarantee of individual results.

• GLP-1 medications carry potential side effects including nausea, vomiting, diarrhea, and others discussed during your clinical evaluation.
• Medications are prescribed at the sole clinical discretion of your licensed provider.
• We do not guarantee availability of any specific medication, dosage, or treatment option.

To use Valencia Medical Weight Control's services, you must:

1. Be 18 years of age or older.
2. Be a resident of a U.S. state where our telehealth services are available.
3. Provide accurate, complete, and current information about your health history during intake and evaluation.
4. Not have a contraindicated condition for GLP-1 therapy (as determined by your clinician).
5. Have a valid government-issued ID for identity verification.

We reserve the right to deny services to individuals who do not meet eligibility requirements or who provide false or misleading information during the enrollment process.

Enrollment in the Valencia Medical Weight Control program includes:

• An initial telehealth evaluation with a licensed clinician to assess GLP-1 eligibility.
• A personalized treatment plan if the clinician determines GLP-1 therapy is medically appropriate.
• Guidance on filling your prescription at a licensed pharmacy or through pharmacy delivery services.
• Ongoing monitoring and follow-up consultations as clinically indicated.

Enrollment does not guarantee issuance of a prescription. The decision to prescribe any medication rests solely with the licensed healthcare provider based on clinical judgment and FDA-outlined criteria.

Program enrollment requires a fee of $75, which covers your initial clinician consultation and evaluation. This fee is non-refundable once a clinician consultation has been conducted.

• Medication Costs: Prescription medication costs are separate from the program enrollment fee and vary based on your insurance coverage, chosen medication, pharmacy, and dosage. We do not set or control medication pricing.
• Insurance: We accept certain insurance plans. Coverage for GLP-1 medications varies by plan, diagnosis, and carrier. Our team can assist you in reviewing your benefits.
• Refund Policy: The $75 enrollment fee is refundable only if a consultation has not yet been scheduled. Once a consultation is conducted — regardless of prescription outcome — the fee is non-refundable.
• Subscription Plans: If you enroll in an ongoing monitoring program, subscription fees are billed on the schedule disclosed at enrollment. You may cancel at any time with 7 days' notice prior to the next billing cycle.

Our services are delivered via telehealth in compliance with applicable state and federal laws. By using our telehealth platform, you acknowledge:

• Telehealth has limitations compared to in-person care and may not be appropriate for all conditions.
• You have the right to refuse telehealth services at any time and seek in-person care.
• The security of telehealth sessions may be affected by factors outside our control, including your internet connection or device security.
• Telehealth consultations are conducted by independently licensed healthcare providers who exercise independent clinical judgment.
• You must be physically located in a state where the treating provider is licensed at the time of the consultation.

Valencia Medical Weight Control is a facilitator connecting patients with licensed providers. We do not practice medicine and are not responsible for clinical decisions made by the independent licensed healthcare providers on our platform.

As a user of our services, you agree to:

• Provide accurate, truthful, and complete health and personal information at all times.
• Notify your clinician promptly of any changes to your health status, medications, or medical history.
• Use all prescribed medications only as directed by your licensed healthcare provider.
• Not share your account credentials or patient portal access with any third party.
• Not use our platform for any unlawful purpose or in violation of these terms.
• Not attempt to obtain prescriptions through misrepresentation of your health status.
• Contact emergency services (911) or proceed to an emergency room in the event of a medical emergency rather than contacting our telehealth team.

All content on the Valencia Medical Weight Control website, including but not limited to text, graphics, logos, images, clinical content, and software, is the property of Valencia Medical Weight Control or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works of any content without express written permission from Valencia Medical Weight Control. Limited use for personal, non-commercial informational purposes is permitted provided proper attribution is maintained.

To the maximum extent permitted by applicable law, Valencia Medical Weight Control, its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
• Clinical decisions made by independently licensed healthcare providers on our platform.
• Side effects, adverse reactions, or outcomes related to prescribed medications.
• Interruptions or unavailability of our telehealth platform.
• Unauthorized access to your account due to your failure to maintain credential security.

Our aggregate liability to you for any claim arising out of these terms or your use of our services shall not exceed the amount paid by you to Valencia Medical Weight Control in the 90 days preceding the claim.

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising from or relating to these terms or your use of our services shall first be attempted to be resolved through informal negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Los Angeles County, California, in accordance with the American Arbitration Association's rules.

You waive any right to a jury trial or to participate in a class action lawsuit with respect to any dispute related to these terms or our services.

As a patient, you have the following rights with respect to your Protected Health Information (PHI) under HIPAA:

• Right to Access: Request an electronic or paper copy of your medical records. We will provide access within 30 days of your request.
• Right to Amend: Request corrections to your PHI if you believe information in your record is incorrect or incomplete.
• Right to Accounting of Disclosures: Request a list of disclosures we have made of your PHI for purposes other than treatment, payment, and operations.
• Right to Restrictions: Request restrictions on how we use or disclose your PHI, though we are not required to agree to all requests.
• Right to Confidential Communications: Request that we contact you only by certain means (e.g., email only, no voicemail).
• Right to a Paper Copy of this Notice: Request a paper copy at any time, even if you agreed to receive it electronically.

Under HIPAA, we may use and disclose your PHI without your authorization for the following purposes:

• Treatment: Sharing your health information with the licensed clinicians, pharmacists, and healthcare team involved in your care.
• Payment: Using your PHI to bill and collect payment from you or your insurance provider for services rendered.
• Healthcare Operations: Quality assessment, clinical oversight, staff training, auditing, and legal and compliance functions.
• Appointment Reminders: Contacting you by phone, text, or email with appointment reminders and health-related communications.

We are required or permitted to disclose your PHI without authorization in the following circumstances:

• Public Health Reporting: To public health authorities for disease prevention, injury reporting, or FDA safety monitoring.
• Health Oversight: To government agencies for oversight activities such as audits, inspections, and licensing.
• Law Enforcement: In response to court orders, warrants, subpoenas, or law enforcement requests, as required by law.
• Serious Threats: To prevent or lessen a serious and imminent threat to health or safety of a person or the public.
• Workers' Compensation: As authorized and required by workers' compensation and similar programs.

Valencia Medical Weight Control is required by law to:

• Maintain the privacy and security of your protected health information.
• Provide you with notice of our legal duties and privacy practices.
• Follow the terms of the notice currently in effect.
• Notify you following a breach of your unsecured PHI.

We will not use or share your PHI other than as described in this Notice without your written permission. If you provide permission to use or share your PHI, you may revoke that permission in writing at any time.

If you believe your privacy rights have been violated, you may file a complaint with Valencia Medical Weight Control's Privacy Officer or with the U.S. Department of Health and Human Services (HHS).

• Our Privacy Officer: privacy@valenciamedicalweightcontrol.com | +1 (661) 222-7272
• HHS Office for Civil Rights: www.hhs.gov/ocr/privacy/hipaa/complaints

This Notice is effective as of May 1, 2026. We reserve the right to change this Notice and make the new Notice effective for all PHI we maintain. Current notices will always be posted on our website.